Last fall, McDonald’s launched a new Cinnamon Cookie Latte, on which we gave our unvarnished opinion. A Snickerdoodle McFlurry also came out around this time which I did do not examination, because the ice cream machine at McDonald’s was broken. I stopped every day for a week, and every day I was told I couldn’t have a Snickerdoodle McFlurry. This is not an isolated problem. McDonald’s, the world’s largest restaurant chain, has yet to ensure that all sites have working equipment to produce an item that has been on the menu since 1997. So the news that someone finally trying to solve this problem is a very, very big deal.
According to Business Intern, a software company called Kytch has developed a device that can be added to McDonald’s existing soft-serve machines that can quickly fix any minor malfunctions and give employees detailed system information when the machine (inevitably) breaks down .
One of the most common issues with the soft serve machine is its automated cleaning cycle, which can take up to four hours. Kytch’s device ensures that this process kicks off when it’s supposed to, while addressing any issues caused by human error, such as the machine overfilling or underfilling. The device is designed to collect and store data to better predict when the machine is on schedule to do its usual “breakdown for no good reason”, and is able to warn employees before disaster strikes.
Although the device was introduced in May 2019, McDonald’s has not asked any of its franchisees to adopt the new device. Hopefully these franchisees will decide to do it themselves, because clover shake the season is fast approaching.