Technology development

LeoVegas Group invests in the development of new technologies and launches a technology hub in Warsaw – European Gaming Industry News

Reading time: 2 minutes

Applying Player Protection Team mentor software to help german state lottery players

While introducing instant games for its loyal player base, LOTTO Hessen has also improved its player protection software. After comparing the solutions available on the market, LOTTO Hessen opted for Neccton.

Necton’s mentor is a revolutionary player behavior analysis tool that alerts the operator and can directly contact players who display critical behavior. For example, players are notified when their deposit frequency increases significantly and helps customers make more informed decisions about their play through personalized feedback.

Online LOTTO Hessen players are now protected by mentorThe AI-based solution that analyzes player behavior to prevent the evolution of problem gambling habits. The software recognizes possible problematic behaviors and works to help the player and operator identify and fix the problem.

Lotteries in Germany can sell instant win games, as well as Keno, in addition to their traditional lottery tickets, to registered players online. mentor now monitors the gaming habits of these customers to ensure they gamble responsibly.

Dr. Michael Auer, Director and Head of Development at Neccton, said: “We are really proud to be working with another lottery operator. LOTTO Hessen is highly reputable and has a huge and growing customer base, so it made sense for them to work with the world’s leading player protection company, Neccton.

“We already work with many of the biggest gambling companies in the world, because they recognize that our approach and our expertise are unique. We are truly excited to bring our value to lottery customers in Hesse and help their customers gamble responsibly.

“Customers who are supported in this way prove to be longer customers, with much greater overall value to the operator, without falling prey to the dangerous behaviors of gambling addiction.”

Bernhard Ebersohl, Head of Online Sales at LOTTO Hessen, added: “We were looking for an advanced and scalable solution that ultimately offered real player protection – and that’s why Neccton was chosen. We look forward to many years of fruitful cooperation with Dr. Auer and his team! »

Neccton has already had great success in the German iGaming market, with most of the country’s major operators already using mentor for player protection, and many also use the software’s AML module.